Frequently Asked Questions

Queen of Tickets stands as an Australian-owned and operated ticket marketplace, offering a secure and trustworthy platform for the purchase and sale of event tickets. With a dedicated presence in the field, we’ve been dedicated to delivering premium tickets to our customer for over 20 years.

We exclusively offer tickets sourced from well-established Australian sellers who have earned our trust over the long term. This means we can ensure the legitimacy of every ticket sold through our platform.

We proudly present our customer with an unwavering Secure & 100% Guarantee. In the unlikely circumstance that the ticket you paid for isn’t received, rest assured that you’ll be eligible for a 100% refund.

Absolutely. Queen of Tickets is an Australian-owned and operated ticket marketplace that offers a reliable and safeguarded platform for individuals to both buy and sell tickets for various live events. With over 20 years of experience in the Australian ticket industry, we have a strong presence in this field.

Queen of Tickets operate as a ticket marketplace, facilitating the buying and selling of tickets.

Ticket prices are established by our individual sellers, which is why you may encounter prices that differ from the face value. The cost of tickets is influenced by a range of factors, including the event’s popularity, the timing of the event and the specific seating location.

When an order is placed for tickets, sellers are promptly notified. This initiates the coverage of our Secure & 100% Guarantee, which ensures your protection while also guaranteeing payment to the seller upon successful order fulfillment.

We provide a secure checkout process which can be completed either through PayPal or by using our own secure credit card payment system. It’s important to note that we do not retain any credit card information, prioritizing the security of our customers’ data.

Every purchase conducted on our website comes with the assurance of our Secure & 100% Guarantee. This guarantee ensures that if the ticket you purchased is incorrect or fails to grant you entry to the designated event, you will be eligible for a full refund. Your satisfaction and security are paramount to us.

In instances where an event is postponed, the tickets you possess are generally valid for the rescheduled date. You will receive an email communication from us containing the relevant details and any subsequent actions that may be necessary.

To modify your information, kindly log in to your account on our website and navigate to the “My Account” section.

To access your e-tickets, your tickets will be sent to your account’s chosen email address for you to save and print.

To access your mobile tickets, ticket link will be sent to your email address for you to open on your mobile phone.

If you’ve forgotten your password or would like to start the reset process, simply click here. Afterward, you will receive an email with a link to help you reset your password. Just follow the link provided and enter your new password as instructed.

This event may be sold out or the tour may not yet be announced. Please register your interest by putting in your email address.

We provide a secure checkout process which can be completed either through PayPal or by using our own secure credit card payment system. It’s important to note that we do not retain any credit card information, prioritizing the security of our customers’ data.

We provide secure checkout process through our secure credit card payment system, Stripe. Additionally, we accept payments via PayPal. For your peace of mind, please note that we do not retain any credit card information.

Give that Queen of Tickets operates as a marketplace, each seller is obligated to indicate the category of the tickets they are selling, tickets will always be given in the category indicated. Please see venue maps for further indications.

Absolutely, when you purchase multiple tickets in a single transaction, they will all be seated together.

An e-ticket is a ticket that is distributed typically through email for you to save and print. To gain access to the event you’re attending please adhere to any instructions provided on the e-ticket.

A mobile ticket is a ticket that is distributed via app, ticket links or ticket transfer for you to view on your mobile devices.

If you haven’t received a confirmation email, it’s advisable to check your spam/junk folder, as emails can occasionally get re-routed there. If you haven/t found your email in spam, Please contact us via clicking here.

If you haven’t received your tickets and the event is less than 7 days away, please reach out to us. We will get back to you as soon as possible. And for some events, delivery of tickets will be only available from 24-72 hours before the event date.

If the event you purchased tickets for has been either postponed, rescheduled or cancelled, rest assured that we will promptly reach out to you with the relevant information as soon as it becomes available.
In instances of event postponements, the tickets you hold are generally valid for the new date. Expect to receive an email from us, outlining pertinent details and any necessary follow-up actions.
In the unfortunate case of event cancellations, we will promptly update you with this information and you can either request for a full refund and or credit voucher in accordance with our policy.

99% of tickets are email or mobile delivery since the reopening from Covid-19. If your tickets are hard copy we will reach out to you before sending to double check your current address.

Unfortunately, we cannot accommodate cancellation requests as our Terms and Conditions and Refund Policy clearly outline that all sales are considered final.
Queen of Tickets operates as a resale marketplace, showcasing tickets sourced from a wide network of sellers, each of whom independently owns or manages their unique ticket inventory.

Typically, event organizers make tickets available in the weeks preceding an event, and occasionally even just 48-72 hours before. Rest assured, once your tickets have been dispatched, we will promptly inform you through email. For up-to-date information on current ticket delivery timelines, kindly refer to this page.
For e-tickets, they will be sent to you via email in pdf format.
For mobile tickets, they will be transferred to you via mobile transfer and/or ticket links will be sent to you.
For hard-copy tickets, the progress of your order can be found when you log-in in to your account. In the event that your tickets have been dispatched, you will also find a ticket tracker link that enables you to trace the delivery timeline of your tickets.

Since Queen of Tickets functions as a marketplace, sellers are obligated to showcase the ticket locations they have available, though they are not obligated to reveal precise seat numbers. Consequently, we regret to inform you that we cannot provide confirmation of seat numbers during the booking process. You’ll need to await the arrival of your tickets to acquire information regarding the specific seat numbers assigned and sold to you.

All transactions conducted via Queen of Tickets are considered final, and regrettably, we are unable to offer refunds for accidental orders. However, please feel free to contact us to discuss re-selling your tickets.

Tickets are not always automatically sent, and there may be a delay. to see when you will receive your tickets, please click here.