Particular conditions of ticket exchange
Requirements. To be a member of this Site, You must agree to accept the terms in this Agreement. You may only use the Services if You can legally enter into and form binding contracts. If You do not qualify, do not use the Services.
Queen Of Tickets Guarantee. When You purchase tickets on Queen Of Tickets, Queen Of Tickets guarantees that You will receive the tickets you paid for in time for the event. In the rare instance that a problem arises and the original ticket Seller is unable to provide the tickets listed for sale, Queen Of Tickets will provide You with equivalent or better tickets. If Queen Of Tickets is unable to provide you with equivalent or better tickets, we will offer You a full refund. When You sell tickets on Queen Of Tickets, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, Queen Of Tickets guarantees that you will be paid for your sale.
QUEEN OF TICKETS., through the website www.queenoftickets.com, provides a mediation service to their Users for the transaction of titles (hereinafter, “the Service”) amongst the legitimate holder of any unnamed title/value which allows access to an event or public spectacle (hereinafter, “Ticket”), who is willing and authorized to cede them to a third party gratuitously or for a payment (hereinafter, and for descriptive purposes only, “Sellers”) and, those interested in being the beneficiary or buyer of these titles (hereinafter, and for descriptive purposes only, “Buyers”).
QUEEN OF TICKETS., is neither the legal holder, owner, or possessor of any of the titles referred to in the prior paragraph, nor does it cede, donate, sell, buy them or transfer any property or possession of them, limiting itself to solely providing the Users with a portal, facilitating and guaranteeing the correct development and economic management of the transactions of the cited titles.
QUEEN OF TICKETS charges a flat 15% Booking fee on all orders to cover their 100% guarantee and services provided to the marketplace.
QUEEN OF TICKETS., within its Service, solely provides a platform to facilitate the transactions amongst buyers and sellers and, therefore, cannot guarantee that this will be done effectively, leaving the actual operation of the transactions to the free will of the users. With the acceptance of the present conditions, Users shall exempt QUEEN OF TICKETS., of any responsibility derived from the transactions that are carried out, or attempted to be carried out, on the www.queenoftickets.com website.
PayPal disputes, should a dispute be initiated against an order that has not been sent the order will automatically be refunded and cancelled if more than 7 days to the event.
Ticket Fulfillment. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (“Must Ship By Date”).
If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, Queen Of Tickets reserves the right to cancel the Seller’s sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified. We will make reasonable endeavours to provide comparable or better replacement tickets for the Buyer. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Invalid tickets are defined as anything where buyers are refused entry. We will collect proof where this is possible but in some cases Queen Of Tickets reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. In the event that an event is cancelled or re-scheduled, Queen Of Tickets reserves the right to cancel a seller’s transaction. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery for a maximum of three times. We endeavour to rearrange delivery with the customer or arrange a collection point. If this is also unsuccessful We will not offer a refund. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (‘pick-up’).
Claims under the Queen Of Tickets Guarantee. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the Queen Of Tickets Guarantee. Should you experience problems with your tickets on the day of the event you must contact Queen Of Tickets within 48 hours after the incident to report the issue. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. Forms must be returned to Queen Of Tickets 5 working days after receiving them, in order to apply for a refund. Queen Of Tickets reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. If an event is cancelled and will not occur at a later date, we will provide you with a refund for the cost of the tickets.
No Warranty. Except for the express warranties stated in this agreement, We provide the software, site and services on an “as is” basis and “as available” basis without any warranties of any kind. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you.
Release. We are not involved in the actual transactions between Buyers and Sellers. If You have a dispute with one or more members, You release Queen Of Tickets and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute.
All Sales are Final. All sales and bids are final. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets.
Ticket Information. Event dates, times, venues and subject matter, which are listed on the ticket, may change. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes.
Substituted Seat Locations. Ticket listings are a representation of actual seat location. Tickets may be substituted with comparable or better seat locations with the Buyers’ approval.